Privacy Policy

We at Dataflake take your privacy seriously and care about how your personal information is used and shared. To better understand our privacy practices, please carefully read this Privacy Policy.


What Information we collect
Information that you give us - When you register with us, you provide us personal information about yourself such as your name and email address. Whether you contact us by phone, email, or through the website, we might save the content of your messages, together with your contact information (phone number, email address). We only save this information to support your experience and not sell any information or to spend spam.

Registration on our website - Users of our online applications are required to register on our website (by creating a free or paid account). A small amount of personal information, like your name, your email will be requested from you when you register. A special password is also necessary to access your account. (Please don't tell anyone your password.)

Google is another option for account creation and registration. We will have access to the personal information you gave Google when creating your account. By creating a Google account with us, you consent to this Privacy Policy and our Terms of Service.

If you've given us the means to contact you, we may do so. If you've provided us with your email address, for instance, we might send you emails about how you're using the Services or alert you to new features or announcements of Dataflake or urgent security updates. We might also get a notification when you open one of our emails. This affirmation enables us to enhance our services and make discussions with you more engaging. Please let us know if you'd prefer not to hear from us by clicking the unsubscribe link in any email messages.

Information you provide automatically - When you access the website, we automatically gather some personal information about you as well as other data, for instance, Your IP address, device identifier, "cookie" information, the type of browser and/or device you are using to access our Services, the website from which access our website , and the page or feature you requested. This data will be kept in server log files. While you use the website and web apps, we also automatically record information about your usage, including web requests, clicks, domain names, pages seen, and the length of time spent on particular pages.

Moreover, tracking data is gathered as you use our website or web applications. We sometimes track user information using "cookies" to help us better serve your requirements. "Cookies" are identifiers that we transfer to your browser or other device, enabling us to recognize that browser or other device and to collect information on how frequently and when particular sites and features of our Services are used and by how many users. You can disable or manage cookies by configuring a choice in your browser. Moreover, you might be able to remove or reject cookies. 

Also, each time you open a web page, your browser automatically reports log file information. Our servers automatically store certain information that your browser provides whenever you visit any website whether you register with us or use our website or online applications.

Additionally, in order to enhance your experience and guarantee the highest level of security for the personal data we handle, Based on your usage patterns, we might use this information to create content just for you. We may also use information to improve the Services; for instance, the data may reveal how frequently users use a specific feature, allowing us to make the Services as engaging as possible for all users.

For example, we may hire a payment processing company to receive and process your credit card transactions for us. We also engage other businesses and individuals to carry out duties on our behalf, and they will need access to your information to deliver products or services to you. Unless we specifically state otherwise, our agents are not permitted to use your personal information for any purpose other than to help us, unless we give them permission to do so. For now, Stripe is how we handle payments.

How we share your information
We employ other companies or individuals, such as hosting, credit card processing and fraud screening, and mailing list hosting, providers, contractors (Collectively “Outside Contractors”)  and they will need access to your information to deliver products or services to you. These Outside Contractors must agree to (1) protect the privacy of your personal data in accordance with this Privacy Policy and the Terms of Service and (2) refrain from using or disclosing your personal information for any reason other than to provide us with the goods or services we requested or as required by law.

In order to prevent you from being specifically identifiable, we may anonymize your Personal Information before sharing it with our partners. We might also provide our partners access to aggregate usage data so they can better understand how and how frequently people use our services and how to tailor their own offerings to you. However, we never provide aggregate usage data to a partner in a way that may be used to specifically identify you.

Additionally, we may conduct statistical analyses of customer usage to gauge interest in and usage of the different Website sections, and we may share that information in the course of our business. However, such shared information shall only be in anonymous and/or aggregated form (statistics, etc.), and will not include any personal data.

We distribute our company announcements, product updates through mail lists.  Apart from the data we collect during the sign-up process, we do not share any Personal Information with email platform providers. Click the unsubscribe link in the email you get to take yourself off our list. Their website has more details regarding their privacy practices.

In certain circumstances, companies or third-party websites with which we are associated may offer you goods or services via the Services or in connection therewith (either alone or jointly with us). You will be able to tell when a connected transaction or service involves an affiliated business, and we will only share your Personal Information with that affiliated business to the amount necessary to support that transaction or service. If you choose to engage in any transaction or service involving a website or business that is linked with us, please evaluate all such websites' and businesses' policies since we have no control over those policies and practices, whether they relate to privacy or anything else.

We might buy or sell assets or company offerings as we grow our business. In these kinds of transactions, customer and visitor information is typically one of the transferred business assets. In the course of corporate divestitures, mergers, or dissolution, we may also transfer such information.

We reserve the right disclose personal information when required to do so by law or subpoena, or if we believe that disclosing this information is necessary to comply with the law, with legal process served on us or our affiliates, or to: enforce our Terms of Service and other agreements; or protect ourselves from the rights, property, or safety of Dataflake, our users, our staff, and others. Your personal information will never be rented or sold by Dataflake.

Personal information security
Your account is password-protected for privacy and security reasons. If you access your account via a website or service operated by a third party, you might have different or additional sign-on protections. By carefully choosing and safeguarding your password and/or other sign-on method, you must prevent unauthorized access to your account and Personal Information. You must also restrict access to your computer or device and browser by signing off once you have completed accessing your account.

We make every effort to safeguard the confidentiality of your account and any other Personal Information we keep on file, but we are unable to provide absolute protection. User information security may be jeopardized at any time by unauthorized access, misuse, hardware or software issues, and other situations.

Dataflake sub-processors
Dataflake uses sub-processors, subcontractors, and content delivery networks and other parties to help serve the Dataflake services as indicated in the terms of services.

Dataflake engaged a sub-processor known as a third-party data processor, who has access to or may later process Service Data (which may contain Personal Data). As shown in the tables below, Dataflake utilizes some sub-processor kinds to carry out various tasks. In contrast to sub-processors, Dataflake uses the term "subcontractor" to describe third parties who are used to deliver the Services but do not have access to or process Service Data. In order to examine the security, privacy, and confidentiality policies of potential sub-processors that will or may have access to or handle Service Data, Dataflake commits to using a commercially reasonable selection procedure.

Subprocessors list
The list of our vendors who are authorized to process data on our behalf can be seen below. We have signed DPAs with all of them and are keeping this list up-to-date.
OVH SAS: IAAS provider in France
FASTLY: Content Delivery Network Provider in USA
Zendesk, Inc: Support Ticketing Provider in USA

Cross-border data transfers
Your Personal Information might be transmitted to Singapore or where our employees are based, or to other nations where the businesses we work with to conduct our business are based. Some nations might not follow the same data protection regulations as the nation where you first gave the information. Your Personal Information will be safeguarded as per the terms of this privacy statement when it is transferred.

The GDPR is a new European privacy regulation which replaces the current EU Data Protection Directive (“Directive 95/46/EC”) on May 25th 2018. The GDPR aims to strengthen the security and protection of personal data in the EU and harmonize EU data protection law.

If a company collects, transmits, hosts or analyzes personal data of EU citizens, GDPR requires the company to use third-party data processors who guarantee their ability to implement the technical and organizational requirements of the GDPR.

The GDPR applies to all organizations operating in the EU and processing “personal identifiable data” of EU residents. Personal data is any information relating to an identified or identifiable natural person.

Data Hosting Locality
Users can choose where to store their data during the registration process. We operate data centers in 2 locations: Europe and Singapore. Users can request to transfer data upon request or manually do so inside our application.

For more information
If you have any questions about this Privacy Policy, please contact us at 

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